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ShotLock Solo-Vault Troubleshooting

TROUBLESHOOTING AR & CCW / COMPACT MODELS (CLASSIC)

Problem: The default combination 1-3-5 will not open the vault.

Answer: Make sure you are turning the knob counter-clockwise (left) to the “Clear” setting to ensure you are clearing any buttons that may have pressed. Enter 1-3-5, listening to make sure each button emits a distinctive click as you press it, and then turn the knob clockwise (right) to “Unlock”.

Problem: The buttons aren’t depressing or making a clicking sound.

Answer: The button(s) may have already been pressed. Make sure you clear the locking by turning it counter-clockwise (left) to the “Clear” position, and try hitting the button(s) again.

Problem: The knob won’t turn, even after entering the correct combination.

Answer: There may be internal or external pressure against the door causing the lock to bind or jam. Alternatively, if you mounted the ShotLock to a wall using mounting screws only in the middle of the vault, in rare circumstances that may be able to slightly warp the ShotLock causing the locking latches to not properly align with the locking mechanism. Try pushing and/or pulling against the door as you enter your combination and turn the knob to unlock. If mounting to a wall was the issue, remount so as to evenly distribute pressure from the mounting screws.

Problem: After changing the combination, I am able to unlock my ShotLock using any combination, or no combination at all.

Answer: This is what is commonly referred to as “zero mode”, and happens when Step 5 in the CHANGING COMBINATION CODE section of the manual is skipped. Start the process over from Step 1, skipping Step 3, “Enter the current combination,” since there is no set combination at this point. Proceed with the rest of the steps as normal.

Problem: After changing the combination, I am unable to unlock the ShotLock using the combination I programmed.

Answer: While changing the combination, the combination chosen may have been invalid (can only use each number ONCE), numbers were unknowingly pressed in error, or a button was not pressed hard enough and was not registered as part of the new combination. The AR and CCW ShotLocks do not have a master combination or key override of any sort, so once the factory combination has been changed the options are limited. If the door is still open, you can call Customer Service at 1-800-852-0400 and request instructions on how to reset the combination without knowing the current combination, provided you still have access to the locking mechanism. If the door is shut and you are unable to access the ShotLock, you will need to call Customer Service and most likely will have to drill the vault open to gain access to its contents, destroying the vault.


A few tips to try if the combination does not work after you have reprogrammed the lock:

  • If your combination involves two numbers being pressed at the same time, it may have only recognized one of the numbers, or each number separately. For example:
    • If you set the combination to “2+4-3”, with 2 and 4 being pressed at the same time and then 3, it may have registered it as one of the following: “2-4-3”, “4-2-3”, “2-3”, or “4-3”.
  • If your combination involves a number being used multiple times, it will only register that number once. For example:
    • If you set the combination to “1-4-5-4”, the combination would be “1-4-5”.
  • Check to see if the ShotLock can be unlocked using no combination. If this is the case, please refer to the previous question/problem in this list pertaining to “zero-mode”.

 

Problem: I am unable to press the red button when changing the combination.

Answer: Please make sure you have cleared the lock, and have entered the current combination correctly. The red button does not need to be held down, just pressed once and will pop back out on the very next step (Step 5) of the instructions in the manual.

 

TROUBLESHOOTING E-SERIES MODELS (ELECTROMECHANICAL)

Problem: What size Allen key do I need to open the battery panel?

Answer: You will need a 2mm sized Allen key.

Problem: The knob spins but doesn’t unlock the ShotLock.

Answer: The E-Series locks have a built in clutch protection. If you put too much pressure on the knob without entering the correct combination, it will spin all the way around back to the “LOCK” position. This simply means you did not enter the correct combination. If you have lost the combination, use the key override to access your vault and change the combination.

Problem: The default combination of 1-2-3-4 does not open the ShotLock.

Answer: If the default combination does not work, please access the ShotLock using the key override and follow the manual’s instructions on changing the combination.

Problem: The correct combination is not unlocking the ShotLock.

Answer: Make sure you are hitting the “OK” button after entering the current combination. If that does not work, use the key override to access the vault and change the combination.

Problem: While changing the combination, the ShotLock emits a double beep, and the combination does not work.

Answer: A double beep means there was an error while changing the combination. Simply restart the changing combination procedure (accessing with the key override if necessary), and make sure you follow the instructions closely; you will hear a long beep once finished.

Problem: I have lost my combination, and my key override (door still open and unlocked).

Answer: If you have lost your combination for any reason, and your key override as well, the combination can still be reset using the provided instructions in the manual. You do not need to know the previous combination to set a new combination. However, key overrides will vary from unit to unit so a replacement key is not possible.

Problem: I have lost my key override.

Answer: Key overrides will vary from unit to unit and therefore cannot be replaced. If you are worried about losing your keys, a good locksmith may be able to make copies.

Problem: I have lost my combination, and my key override (door is shut and locked).

Answer: If you have lost your combination for any reason, and your key override as well, and the ShotLock is closed and locked, unfortunately there is no way for us to get you back into your ShotLock. Key overrides will vary from unit to unit so a replacement key is not possible. If you need to access the contents of your ShotLock, you will either need to call a locksmith or call our Customer Service Line at 1-800-852-0400 and we will provide you with instructions on how to drill the vault open, destroying the ShotLock in the process.

Problem: The batteries have died and I am unable to open the ShotLock.

Answer: Use the key override to access the ShotLock and replace the internal batteries.

Problem: The batteries have died and I have lost my key override.

Answer: As long as you know the current combination, you can use the battery backup provided to restore power temporarily to the ShotLock, allowing you to enter your combination and gain access. At this point you can replace the internal batteries.

Problem: The batteries have died, I have lost my key override, and I have lost the battery backup.

Answer: In this case, provided you still know the combination, you can use any power source that is compatible with a 12v jack that is found on the ShotLock to temporarily power the ShotLock, unlock it and replace the internal batteries.

 

TROUBLESHOOTING M-SERIES MODELS (MECHANICAL)

Problem: The knob spins but doesn’t unlock the ShotLock.

Answer: The M-Series locks have a built in clutch protection. If you put too much pressure on the knob without entering the correct combination, it will spin all the way around back to the “LOCK” position. This simply means you did not enter the correct combination. If you have lost the combination, use the key override to access your vault and change the combination.

Problem: The default combination of 1-2-7-8 does not open the ShotLock.

Answer: If the default combination does not work, please access the ShotLock using the key override and follow the manual’s instructions on changing the combination.

Problem: While changing the combination with the pins removed, I can’t get one or more of the pins to seat properly back into place.

Answer: Make sure the marked side of the pins (either a letter or an “O”) are facing the TOP side of the locking module, and that you are holding the unlock buttons and the center slide button down as you place the pins back into place. They must go in straight down; if angled they will not seat properly. Once inserted correctly, they will be able to be pushed down (with a distinct “click”), and they will stay depressed until you press another button.

Problem: While changing the combination, I lost one or more of the combination pins.

Answer: If you have lost one of the pins marked “O”, which do not affect the combination, the lock will still function. There will be no friction when the button is depressed and may be obvious the button is not in use, but it will still work. However if you have lost one of the lettered pins (A through E), the lock will not function and you will need a replacement pin set. Those can be purchased from ShotLock by calling our Customer Service Line at 1-800-852-0400.

Problem: The metal cover won’t slide back into place after changing my combination.

Answer: Most likely the locking module is not seated correctly in place. It must have the “TOP” side facing up, and be properly seated in its cradle.

Problem: I have lost my key override.

Answer: Key overrides will vary from unit to unit and therefore cannot be replaced. If you are worried about losing your keys, a good locksmith may be able to make copies.

Problem: I have lost my combination, and my key override (door still open and unlocked).

Answer: If you have lost your combination for any reason, and your key override as well, the combination can still be reset using the provided instructions in the manual. You do not need to know the previous combination to set a new combination. However, key overrides will vary from unit to unit so a replacement key is not possible.

Problem: I have lost my combination, and my key override (door is shut and locked).

Answer: If you have lost your combination for any reason, and your key override as well, and the ShotLock is closed and locked, unfortunately there is no way for us to get you back into your ShotLock. Key overrides will vary from unit to unit so a replacement key is not possible. If you need to access the contents of your ShotLock, you will either need to call a locksmith or call our Customer Service Line at 1-800-852-0400 and we will provide you with instructions on how to drill the vault open, destroying the ShotLock in the process.

 

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