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Shipping & Returns


What does FREE SHIPPING include?

Free Shipping is available for purchases over $199 (There's a Standard Ground Flat Rate of only $7.50 for Purchases $199 and under). Free Freight Shipping includes a standard shipment through the preferred carrier. Items weighing over 125 lbs are shipped LTL that includes a standard curbside delivery with lift-gate

Safe delivery is included in the price when you buy from Guardian Safe and Vault. This is a curbside tailgate delivery. That means they unload it from the truck. Moving it in is up to you. Some delivery companies will assist with bringing the safe indoors (or even installation) for an extra fee. You may ask them when they call to arrange a delivery time.

In-home safe delivery can be expensive. Prices are based on the weight of the safe, location in the home, stairs (three stairs is generally considered a flight of stairs) or other considerations like a muddy yard or new construction. That said, we recommend letting the pros do it. Damage to your home/office, or worse, your body is less likely.

Free Shipping for items weighing under 125lbs includes Standard Ground Delivery via the preferred carrier (FedEx, USPS or UPS).

Safes Over 2000 lbs: Safes weighing over 2000 lbs may not include tail-gate delivery. These safes are extremely heavy and should be handled local professionals specializing in safe moving & installation. Safes that do not include tail-gate delivery, do include free shipping to a standard dock. It may be possible to arrange tail-gate delivery for an additional cost. Please call us with inquiries.

Where Do We Ship?

At this time, we ONLY ship within the Contiguous United States.

Order Confirmation

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically confirm that the item(s) are in stock and available for shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 2-7 business days depending on the item & manufacturer), we will process the charges and submit the order for shipment.

All orders weighing over 125 lbs (LTL weight minimums are around 125lbs depending on product, distributor & carrier) or more are shipped via LTL freight carriers unless otherwise noted. The freight carrier provides either dock or curbside delivery based on location.

Order Tracking

Once your order has been shipped, we will send you an email notification with Tracking Details. Occasionally, some items are shipped with a carrier that does not provide tracking information. If that’s the case, please call us and we can help you track the order. If you haven't yet received your tracking email notification, you can check your account by Visiting the "My Account" (link at the top right side of the site).

If you do not receive tracking information from us within nine business days of your order, feel free to contact us by email, chat or phone.

*** IMPORTANT NOTE: FREIGHT INSPECTION ***

Don't Sign Until

SPECIAL NOTE: Safes are tough but it is still possible for them to be damaged during the shipping process. Do NOT sign for shipments until you have thoroughly inspected for any damage. Guardian Safe and Vault is not responsible for shipments that are NOT signed for as damaged upon arrival.

Do not sign for the shipment before you have thoroughly inspected for any damage. Any signs of damage must be noted on the delivery receipt for any discount or for a replacement to be possible.

Inspection of Freight Deliveries

  1. All LTL freight deliveries must be inspected for damage at the time of delivery. The banding will need to be cut and the box removed from the safe in order for proper inspection.

  2. The safe itself should be inspected for any signs of damage including indentations and friction marks. Any signs of damage must be noted on the delivery receipt for any discount or for a replacement to be possible. Guardian Safe and Vault must be notified within 24 hours.

  3. Please note that the driver cannot leave until the delivery receipt is signed for. If you are uncertain of the proper procedures please contact Guardian Safe and Vault immediately.

  4. Again, Do NOT sign for the shipment until you have thoroughly inspected for any damageGuardian Safe and Vault is not responsible for shipments that are not signed for as damaged upon arrival.

  5. Under NO circumstances shall the consignee discard the pallet or packaging material until the safe has been determined to be in good working condition and/or all claim issues have been resolved.

  6. Failure to follow the procedures above will remove all liability of damage from Guardian Safe and Vault and require the consignee to file any claims against the carrier themselves.

All freight shipped is shipped in an upright position, banded down to a wooden pallet. Any signs of damage, freight not being delivered upright position are justified reasons for the customer to require further inspection of the actual freight itself. If the damage is minimal and acceptable to the consignee, they will be required to make note of the damage on the delivery receipt at the time of delivery prior to signing the delivery receipt.

Occasionally there may be damage that is not apparent upon receipt of a shipment. Some freight carriers allow up to 15 days from receipt of shipment to accept claims of concealed damage, others do not. After the allowable time of concealed damage claims has passed, Guardian Safe and Vault cannot assist with freight claims. For this type of damage, a replacement safe is not an option. Any discount will be given once the claim has been approved.

For Damaged Parcel Shipments

The customer must notify Guardian Safe and Vault of any damages within 24 hours of receipt. Customer will also be required to provide Guardian Safe and Vault with a brief description of the damage. If the customer declines to keep the damaged safe, it will be the customer’s responsibility to repackage and hold the safe until a claim can be submitted and FedEx, USPS, UPS or an LTL carrier can retrieve the damaged safe, the process can take up to approximately two weeks. 

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LTL Curbside Delivery with Lift-Gate

Delivery Considerations & Limitations

All residential and business deliveries made by the LTL freight carriers will be from a 48 to 53-foot tractor-trailer (semi-truck). If you are unable to accommodate a delivery from a tractor-trailer of that length then please contact us at (800) 995-7357

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The tractor-trailers will ONLY go down a driveway if there is enough room for them to turn around. They are not required to back down a driveway.

The drivers come equipped with a pallet jack to assist them in moving the safe. If the delivery area is unpaved, too steep or inaccessible the driver at his/her own discretion will deliver the safe as close to the curb as possible.

NOTE: Customers who refuse the delivery because the driver was unable to provide garage or even curbside delivery will be charged all shipping charges to and from the address of delivery plus a 20-30% restocking fee for the safe. These fees will be deducted from the original purchase price of the safe prior to refund.

Delivery Details (For all Curbside Deliveries)

Delivery usually, entails one freight driver unloading the safe from the truck with a lift gate and a pallet jack. They will place the safe as close to the curb of the destination address as possible. Some remote rural areas, islands, toll bridge access areas, union states, ferry tolls, etc. may be subject to additional charges.

Once, the safe is unloaded off the truck it is the responsibility of the customer to move the safe inside the delivery address. This is not a garage delivery.

Curbside Delivery

  • Curbside delivery is defined as delivery of the freight as close to the actual delivery address as possible.
  • Please remember the size of the tractor trailer and certain safety precautions may prevent the freight carrier from delivering the freight at the actual curb or delivery address.
  • Lift-gate service is available at no extra charge.
  • It is the sole responsibility of the customer to coordinate inside delivery of the freight with the trucking company, sub-contractors, and/or themselves.
  • The freight carrier is not responsible for the inside delivery of any freight. Inside delivery is not a service that Guardian Safe and Vault currently offers but we would be happy to assist you to find qualified local help. Contact us for assistance. 

NOTE: All customers must be available to take immediate delivery (1-2 days) of their order when contacted by the carrier. Customers whom cannot take immediate delivery due to the customer’s unavailability may result in additional freight charges and/or storage fees.

Residential Deliveries

The Delivery appointments are made by the freight carrier. The freight carrier will be instructed to call you and schedule a delivery appointment when your order arrives at the delivery terminal. Guardian Safe and Vault is not responsible if deliveries are late or missed due to unforeseen circumstances.

Business Deliveries

All business deliveries will be made without an appointment during normal business hours Monday through Friday.

Undeliverable Shipment

Any address corrections, re-consignments or storage issues due to freight being undeliverable will not be the responsibility of Guardian Safe and Vault and may result in additional fees.

It will be the responsibility of the customer to find a resolution to the issues in a timely manner. 

Guardian Safe and Vault reserves the right to authorize a return of any freight that is found to be undeliverable where the customer, after repeated attempts, is found to be unavailable for contact. The customer will be charged for all freight to and from the point of delivery regardless if the buyer was eligible for free shipping. Additionally, a 20-30% restocking fee for the safe will be applied. These fees will be deducted from the original purchase price of the safe prior to refund.

Customers who cancel their orders after the order has shipped will be responsible for all the shipping charges to and from the delivery address.  

Parcel Delivery

FedEx, USPS or UPS are used on all safe & accessory orders weighing around 124lbs (depending on the product, distributor, and carriers) or less. Shipment can be upgraded to 2nd Day Air per customer’s request and at additional cost to the customer, if available. 

 

Cancellations 

All orders canceled after 48 hours are subject to a $30 administration fee, whether or not your order has shipped. If the order has shipped, the customer will also be responsible for all shipping charges to and from the point of delivery plus an additional 20-30% restocking fee. Charges will be deducted from the refund amount. Refunds will only be issued to the original credit card that was used when placing the order.

All Clearance or Discounted items are sold “as is” and are Non-Refundable and All shipping cost are non-refundable.

Returns & Refunds

  • Safe can be returned for a period of 14 days from the date of delivery.
  • All returns must be approved by an authorized Guardian Safe and Vault representative and returned with a required Return Authorization Number.
  • Returns will not be accepted without a Return Authorization Number that is issued by Guardian Safe and Vault. Please contact customer service by email (returns@guardiansafeandvault.com) or phone (800-995-7357) to request a Return Authorization Number.
  • The original sales receipt is required.
  • The safe must be in new re-sellable condition with all original packaging materials, shelves, hardware, and instructions.
  • Safes are subject to a 20%-30% restocking fee based on the condition of the returned item. Any restocking fee is at the discretion of Guardian Safe and Vault.
  • Upon Return Authorization approval, Guardian Safe and Vault will provide the customer with the appropriate instructions for the return.
  • The warehouse return address depends on which warehouse it was shipped from
  • Refund amounts are for returned product only. No refunds for freight charges.
  • Shipping charges to or from the point of destination will be charged to the customer.
  • Return shipments must be paid by the customer and shipped to our designated warehouse with adequate shipping insurance.
  • Unauthorized returns or returns without prior approval will be returned to customer freight collect.
  • Safes must be returned in the original packaging and must be received in an approved Guardian Safe and Vault warehouse undamaged and unused within 7 days of the issuance of the return authorization number.
  • NOTE: 'Free Gifts' are offered with select safe purchases. The manufacturers suggested retail price (MSRP) of the Free Gift will be deducted from the return balance of your safe if you received a Free Gift with the purchase of your safe and you return the safe.

In addition: If the returned safe is received by Guardian Safe and Vault damaged it may be subject to additional fees. These fees will be determined by an authorized Guardian Safe and Vault representative and will be prorated according to the extent of the damage.

Customers will be charged for freight to and from the point of delivery regardless if the buyer was eligible for free shipping. All freight charges will either be prepaid by the customer directly to the carriers or will be deducted from the safe refund. Credits will only be issued upon receipt and inspection of all returned safes.

 

    EXCHANGES

    Exchanges are subject to in-store product availability and manufacturer policies. Contact us with questions.

     

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